This document outlines the terms governing the technical support services provided by Miraedge Solutions ("Company," "we," "our," or "us"). By accessing our support services, you ("Customer") consent to abide by these terms.
We offer complimentary support for six (6) months from the start of your service agreement. This includes:
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Technical Assistance : Help with troubleshooting, error resolution, and performance tuning. Support is limited to our products and services.
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Account and Billing Assistance : Help with account setup, configuration, billing concerns, and invoice clarifications.
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General Queries : Responses to product inquiries, service details, and optimization recommendations.
Once your free support period ends, you may subscribe to a paid plan for continued assistance.
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Subscription Support : Various plans are available, with pricing shared before your free support expires.
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Scope of Paid Plans : Covers all complimentary support services, with premium tiers offering priority responses and dedicated management.
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Payment and Renewals : Fees must be paid in advance to prevent service interruptions.
What’s Included?
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Assistance with setup, troubleshooting, updates, and system performance.
Limitations:
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Support is restricted to our products.
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We do not cover third-party tools or user-made modifications.
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Help with account creation, updates, and billing-related matters.
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Disputes must be reported within 30 days of the billing date. Resolutions will be provided within ten (10) business days.
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Standard support is available via email, Monday to Friday, 9:00 AM – 6:00 PM (local time).
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Urgent issues may receive after-hours assistance, depending on your support tier.
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Provide complete and accurate information to aid in troubleshooting.
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Maintain regular backups of your data.
We do not support:
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Third-party tools or software.
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Unauthorized modifications.
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On-site support unless part of a premium package.
Support services may be revoked if:
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The customer breaches our policies.
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Payments for paid plans are overdue.
We reserve the responsibility to change these terms at any time. Continuing to use our services implies your acceptance of these changes.
For assistance, contact us at (mention email).
By utilizing our support, you agree to these terms.
